Atrocious customer service

I've spoken to countless agents after waiting at least 15 to 20 minutes to speak to a human being when calling your supposed "helpline".

Your sales and billing departments were very quick to take my money and I am being billed for a service I am not receiving.

NO INSTALLATION OF THE FIBRE SYSTEM HAS BEEN DONE IN MY HOME IN ORDER FOR ME TO BE ABLE TO CONNECT AND I HAVE EXPLAINED THIS TO SO MANY CONSULTANTS!!!

No one is able to help and the matter is always "escalated".

When I asked to speak to a manager or someone who is in a position to atleast provide some clarity on why my problem has been neglected and not resolved, I was told that a manager is not available.

Please come fetch your router and refund my money.