At First I was very discouraged as I could not get hold of Mweb and I do think that there should be an e-mail adress made available for queries for better assistance, as the call centre is always busy and I waited an entire day for the online chat to resp

At First I was very discouraged as I could not get hold of Mweb and I do think that there should be an e-mail adress made available for queries for better assistance, as the call centre is always busy and I waited an entire day for the online chat to respond. However on the second day, I did receive response within an hour on the online chat option, Aqueel was able to assist me with a very sensitive subject and I was helped with complete professionalism and within the hour my query was completely sorted out. I am very grateful I got Aqueel as an assisting agent and very happy with the service I was given. Thank you again Aqueel for your assistance. To Mweb it was probably just another customer, to me it meant the world to help a family member in a very hard time.