GM
Gape M
1 reviews | Active since Feb 2023
14 Sept 2026, 17:41
Assisted with resolv...
Assisted with resolving, investigating and troubleshooting, logged a router swap, requested for me to receive a new router and also updated for my OTP to be sent to phone sms and not via email.
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Replies (1)
Mweb's replyOfficial
15 Sept 2026, 08:21Hello Gape,
Thank you for sharing your experience. It’s encouraging to hear that our team worked through the troubleshooting with you, arranged the router replacement and updated your OTP delivery method to better suit your needs. We’ll continue focusing on practical solutions and making sure customer requests are handled with care from start to finish.
Take full control of your fibre experience anytime with the Mweb app Getting Started with the Mweb App (v2.1.15)
Kind regards,
The Mweb Team
Thank you for sharing your experience. It’s encouraging to hear that our team worked through the troubleshooting with you, arranged the router replacement and updated your OTP delivery method to better suit your needs. We’ll continue focusing on practical solutions and making sure customer requests are handled with care from start to finish.
Take full control of your fibre experience anytime with the Mweb app Getting Started with the Mweb App (v2.1.15)
Kind regards,
The Mweb Team
Best regards,
Mweb's reply15 Sept 2026, 08:21
Official
Hello Gape,
Thank you for sharing your experience. It’s encouraging to hear that our team worked through the troubleshooting with you, arranged the router replacement and updated your OTP delivery method to better suit your needs. We’ll continue focusing on practical solutions and making sure customer requests are handled with care from start to finish.
Take full control of your fibre experience anytime with the Mweb app Getting Started with the Mweb App (v2.1.15)
Kind regards,
The Mweb Team
Thank you for sharing your experience. It’s encouraging to hear that our team worked through the troubleshooting with you, arranged the router replacement and updated your OTP delivery method to better suit your needs. We’ll continue focusing on practical solutions and making sure customer requests are handled with care from start to finish.
Take full control of your fibre experience anytime with the Mweb app Getting Started with the Mweb App (v2.1.15)
Kind regards,
The Mweb Team
Best regards,