RN
Rosemin N
1 reviews | Active since Apr 2026
24 Apr 2026, 14:04
Assistance Required – Cancellation of Mweb Contract
Good day,
I would like to request assistance with cancelling my Mweb contract, please.
I have made several attempts to contact your call centre. When I eventually get through (after initially waiting more than two hours, followed by several further call attempts), the line cuts out as soon as I am transferred to the cancellations department.
I also tried sending an email to *** . My first attempt generated an automatic reply with a reference number. However, when I resent the email together with the cancellation letter, I received a message stating that it could not be delivered to one or more recipients.
In addition, I attempted to cancel via the chatbot, but as soon as I mention cancellation, there is no further response.
I would greatly appreciate your assistance in resolving this matter and processing the cancellation as soon as possible.
Kind regards,
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
24 Apr 2026, 14:09Hi Rosemin, we understand how frustrating this has been, especially with the long wait times, calls dropping during transfers, and your email not going through. Trying multiple channels without success is not the experience you should be having. Our Retentions Team has attempted to reach you but hasn’t been able to get through. To move your cancellation forward without further delay, they’ve requested the required business documents needed to process the request. Once these documents are received, the team will proceed with your cancellation and confirm the next steps with you directly. Kind regards,The Mweb Team
Mweb's reply24 Apr 2026, 14:09
Official
Hi Rosemin, we understand how frustrating this has been, especially with the long wait times, calls dropping during transfers, and your email not going through. Trying multiple channels without success is not the experience you should be having. Our Retentions Team has attempted to reach you but hasn’t been able to get through. To move your cancellation forward without further delay, they’ve requested the required business documents needed to process the request. Once these documents are received, the team will proceed with your cancellation and confirm the next steps with you directly. Kind regards,The Mweb Team
RN
Rosemin N's updateReviewer Update
24 Apr 2026, 14:41 Thank you for your reply. I have not received any phone call or email from Mweb. I did receive a message requesting that I upload the documents via the chatbot. I attempted to do so, but received no further response. Could you please advise where I can formally submit my cancellation documents in order to proceed with the cancellation? I would also like to understand why it was necessary to approach HelloPeter before receiving a response from Mweb through your normal customer service channels. Kind regards,
RN
Rosemin N's update24 Apr 2026, 14:41
Reviewer Update
Thank you for your reply. I have not received any phone call or email from Mweb. I did receive a message requesting that I upload the documents via the chatbot. I attempted to do so, but received no further response. Could you please advise where I can formally submit my cancellation documents in order to proceed with the cancellation? I would also like to understand why it was necessary to approach HelloPeter before receiving a response from Mweb through your normal customer service channels. Kind regards,
RN
Rosemin N's updateReviewer Update
24 Apr 2026, 15:43Thank you. I can't see the email address from this portfolio, could you please share more openly?
RN
Rosemin N's update24 Apr 2026, 15:43
Reviewer Update
Thank you. I can't see the email address from this portfolio, could you please share more openly?
Mweb's replyOfficial
24 Apr 2026, 16:48Hi Rosenim, thank you for raising this with us, your concern around POPIA compliance is completely valid. Your contact number has now been removed from the public platform. If there’s anything further you’d like us to check or assist with, we’re here to help. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply24 Apr 2026, 16:48
Official
Hi Rosenim, thank you for raising this with us, your concern around POPIA compliance is completely valid. Your contact number has now been removed from the public platform. If there’s anything further you’d like us to check or assist with, we’re here to help. Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
28 Apr 2026, 09:05Morning Rosenim,
We appreciate you taking the time to reach out. Our HelloPeter support team operates during standard business hours, Monday to Friday, 8am to 5pm, and is unavailable on public holidays, which is why we were offline on Freedom Day.
We understand that waiting for assistance can be disappointing, particularly when you are seeking urgent support.
If your query is still outstanding, please send us a private message with your account details. We will ensure your case is reviewed promptly and handled with the attention it deserves.
Thank you for your patience, we are here to help.
Please note our response containing your cellphone number was sent via private message and cannot be seen by the public.
Kind regards,
Mweb Team
We appreciate you taking the time to reach out. Our HelloPeter support team operates during standard business hours, Monday to Friday, 8am to 5pm, and is unavailable on public holidays, which is why we were offline on Freedom Day.
We understand that waiting for assistance can be disappointing, particularly when you are seeking urgent support.
If your query is still outstanding, please send us a private message with your account details. We will ensure your case is reviewed promptly and handled with the attention it deserves.
Thank you for your patience, we are here to help.
Please note our response containing your cellphone number was sent via private message and cannot be seen by the public.
Kind regards,
Mweb Team
Mweb's reply28 Apr 2026, 09:05
Official
Morning Rosenim,
We appreciate you taking the time to reach out. Our HelloPeter support team operates during standard business hours, Monday to Friday, 8am to 5pm, and is unavailable on public holidays, which is why we were offline on Freedom Day.
We understand that waiting for assistance can be disappointing, particularly when you are seeking urgent support.
If your query is still outstanding, please send us a private message with your account details. We will ensure your case is reviewed promptly and handled with the attention it deserves.
Thank you for your patience, we are here to help.
Please note our response containing your cellphone number was sent via private message and cannot be seen by the public.
Kind regards,
Mweb Team
We appreciate you taking the time to reach out. Our HelloPeter support team operates during standard business hours, Monday to Friday, 8am to 5pm, and is unavailable on public holidays, which is why we were offline on Freedom Day.
We understand that waiting for assistance can be disappointing, particularly when you are seeking urgent support.
If your query is still outstanding, please send us a private message with your account details. We will ensure your case is reviewed promptly and handled with the attention it deserves.
Thank you for your patience, we are here to help.
Please note our response containing your cellphone number was sent via private message and cannot be seen by the public.
Kind regards,
Mweb Team