<p>Again i have a problem which cannot be fixed and it seems like it won't be fixed</p> <p> </p> <p>Every night between 7-9 i suffer severe latency issues, up to 200-300ms</p> <p>I have provided screenshots and done all the tests required but i just keep getting told my line is okay. Telkom send a technician out and i explain it to them and all i get told is "but i tested your line it works fine"</p> <p> </p> <p>Clearly it is not working fine. I am on an old dslam with congestion issues and it seems like there is no intention if sorting out my problem.</p> <p> </p> <p>Between telkom and mweb i dread having latency issues because i don't think the staff are competent enough or understand the concept of latency issues. If your speed is fine, your Internet is fine apparently. </p>
Good day Shane
Thank you for bringing this to our attention.
As per your discussion with our customer care representative, this matter has now been addressed.
He explained that there is a fault logged with Telkom that our 3rd party team will follow up on. He also explained that when it comes to congested exchanges it can take Telkom a long time to repair/upgrade it.
Kind regards
MWEB Client Services
Best regards,
Good day Shane
Thank you for bringing this to our attention.
As per your discussion with our customer care representative, this matter has now been addressed.
He explained that there is a fault logged with Telkom that our 3rd party team will follow up on. He also explained that when it comes to congested exchanges it can take Telkom a long time to repair/upgrade it.
Kind regards
MWEB Client Services
Best regards,
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