As a customer for close on 20 years why I am still here is a question I ask myself

Excessively long waiting period before contacting an operator. I have spent hundreds of Rands on data and call time over the last few months. Excessive background noise in the call centre which makes it very difficult to hear what the operator is saying. You never get through to the correct department and get passed from one to the other with worse than ridiculous waits in between. Resorting to emails does not seem to help as emails to M web are lost in cyberspace. They claim never to receive documents seen to the correct address. All these complaints are regarding porting my telephone number from Telkom. Maybe I should have stayed with Telkom!!! I would rather have another baby with the 9 months of pain than go through this exercise again. We lost our lines to the fire in Knysna on the 7th June 2019 and today is the 4th October and I am nowhere close to having my m web My Talk line up and running.