Are Mweb the worst cell phone company on the planet?

Our internet disappeared at 2:15 on Sunday 16th August. By 08:00 on Monday it had not come back, so I phoned the Mweb help number. There call centre is absolutely infuriating - do they do that deliberately to get rid of customers? I did get through to a human being at about my 4th attempt, as their system for you to enter data by the key panel ignored my inputs, the first three times. He tried hard and efficiently for about ten minutes to reconnect me, without success. He then put me on hold for some reason, and after hanging on for several minutes, the call dropped. I am still waiting for him to get back to me. I couldn't get back to him - I was now 29th in the queue! I then went onto the website to log the problem - my user ID and password were not enough - I also needed an OTP, which required me to print off a pdf and fill in a page of data which Mweb have had for 20 years. I did that and sent it back. I got a reference number to check on the website, which I can't get into until I get an OTP - clever, hey? 24 hours later, someone finally phoned me and gave me an OTP. In the meantime, however, I had also phoned Vumatel, spoke to a live human, and they had the problem fixed in 2 hours.