Archaic, out-of-touch, no empathy

Trying to get hold of customer support makes you feel like you're in the year 2002. Annoying robotic voices and piercing music that makes your ears bleed.

You'll need to go through a tedious 2-3 minute process of even getting in the line. Sometimes, you'll go through this process and they'll tell you that nobody is available and that YOU should call back later. A glorious waste of time and effort.

And when you want to cancel your subscription, YOU need to call them. Forget doing this on the portal (which has absolutely no emphasis on UX).

Look elsewhere. MWeb do not care about you.