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Bulisa B
1 reviews | Active since Apr 2026
23 Apr 2026, 18:29
Aqueela was able to answer all of my questions
Aqueela was able to answer all of my questions. His response time was bad at the beginning though as I had to wait to 8 minutes for a reply
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Mweb's replyOfficial
24 Apr 2026, 08:25Hi Bulisa,
Thank you for sharing your experience with us.
It’s great to hear that Aqueela was able to answer all your questions and provide the clarity you needed. That level of support is exactly what we aim to deliver.
We have noted your feedback regarding the initial response time. Waiting that long to get started is not ideal, and it’s something we’re continuously working to improve so that assistance feels prompt from the very first interaction.
We appreciate the balanced feedback; it really helps us refine the overall experience.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply24 Apr 2026, 08:25
Official
Hi Bulisa,
Thank you for sharing your experience with us.
It’s great to hear that Aqueela was able to answer all your questions and provide the clarity you needed. That level of support is exactly what we aim to deliver.
We have noted your feedback regarding the initial response time. Waiting that long to get started is not ideal, and it’s something we’re continuously working to improve so that assistance feels prompt from the very first interaction.
We appreciate the balanced feedback; it really helps us refine the overall experience.
Kind regards,
The Mweb Team
The Mweb Team