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nkosinathi N
1 reviews | Active since Jan 2020
18 May 2026, 13:01
Application follow up
As a leading ISP,you should improve your customer service.tried reaching out on your chats and telephonically but I'm not getting any assistance a simple reply will be enough an application has been made from almost 2 weeks now no response *** ***
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
18 May 2026, 13:07Hi Nkosinathi, Thank you for your message, and we understand your frustration after waiting nearly two weeks without clear feedback on your application. We can confirm that our team previously attempted to reach out in order to verify the installation address required for the order process. We also see that your proof of address has since been received and the matter has now been escalated to our MetroFibre team for further handling and verification. At this stage, the application remains dependent on the network-side review and confirmation process. Once feedback is received from MetroFibre, the relevant team will be able to proceed with the next steps on your order. We understand the importance of receiving timely updates, and your concerns regarding communication and support response times have been noted. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply18 May 2026, 13:07
Official
Hi Nkosinathi, Thank you for your message, and we understand your frustration after waiting nearly two weeks without clear feedback on your application. We can confirm that our team previously attempted to reach out in order to verify the installation address required for the order process. We also see that your proof of address has since been received and the matter has now been escalated to our MetroFibre team for further handling and verification. At this stage, the application remains dependent on the network-side review and confirmation process. Once feedback is received from MetroFibre, the relevant team will be able to proceed with the next steps on your order. We understand the importance of receiving timely updates, and your concerns regarding communication and support response times have been noted. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
nN
nkosinathi N's updateReviewer Update
18 May 2026, 14:03Noted can this be resolved within this week I have children that needs this and I am also working from home most of the time
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nkosinathi N's update18 May 2026, 14:03
Reviewer Update
Noted can this be resolved within this week I have children that needs this and I am also working from home most of the time
Mweb's replyOfficial
18 May 2026, 14:21Hi Nkosinathi, We understand the urgency of this, especially with your children relying on the connection and you working from home most of the time. Our team is actively working on the matter, and every effort is being made to have this resolved as soon as possible. While we are unable to guarantee an exact resolution date at this stage, the query remains in progress and is receiving attention from the relevant team. As soon as further feedback becomes available, an update will be provided to you directly. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply18 May 2026, 14:21
Official
Hi Nkosinathi, We understand the urgency of this, especially with your children relying on the connection and you working from home most of the time. Our team is actively working on the matter, and every effort is being made to have this resolved as soon as possible. While we are unable to guarantee an exact resolution date at this stage, the query remains in progress and is receiving attention from the relevant team. As soon as further feedback becomes available, an update will be provided to you directly. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
nN
nkosinathi N's updateReviewer Update
18 May 2026, 14:45Thank you I will wait
nN
nkosinathi N's update18 May 2026, 14:45
Reviewer Update
Thank you I will wait
Mweb's replyOfficial
18 May 2026, 14:46You're welcome.
Best regards,
Mweb's reply18 May 2026, 14:46
Official
You're welcome.
Best regards,