Appauling network service provider

I have been having a problem with my lte network for almost 2 weeks now. I logged task on 5th August 2021 Reference no:Mwb*** I was advised of 7 working days TAT. I did a follow up last week Friday and was promised a call back, that did not transpire and I had to call them again today. I spoke to Godfrey who told me there is nothing he can do on his side as the call put specialist will only be available on the 25th.in the meantime I have not been working for 11 days now. I am being dealt a very bad hand and service by mweb as my matter is not receiving the necessary attention. I have no other option but to come to this platform as I am not getting any level of efficiency and professionalism from Mweb. Their internet services are highly disappointing and I have to continuously log network faults with them