Appallingly bad and slow service from MWeb, and Vumatel

On 10 July 2020 I logged a query with MWeb about moving the Vumatel box in my house to a different place in the house. On Monday 13 July 2020 I received a message advising me to contact MWeb Sales. I did so and was told it would be actioned. Since then I have been trying to get a response from Mweb as to when the work will be done. On 4 September 2020, I again logged a query about the move, mentioning the MWeb ticket MWB***0, and asked someone to call me about it. On Tuesday 8 September I had a call from *** which I was unable to take as I was busy. On 10 September 2020, I update the query to mention the missed call and asked for someone to contact me. I got a response that the ticket was transferred to the MWeb Sales 3rd Party team to get an update on the request and was told they will get back to me directly. Still no one has called me. On 14 September my query MWB***8 was closed without any resolution to my request. On 15 September I got an SMS from *** that Vumatel had emailed me a quote on 1 September. I never received the email and was given no number to call contact them about it. So it's now 2 months I have been waiting for a job that wouldn't take more than an hour. I do hope MWeb and Vumatel management hear about the appalling service I've had from their businesses. I do expect a call from a person and for this issue to be resolved speedily.