Appalling Service - ***

We have just moved from Muizenberg because we sold our property, we called Mweb last week Thursday to confirm our premises and to request them to assist us with connectivity. The new place has Fiber but the person assisting us on Thursday advised us that the fiber is a different line and that they had to send someone to assist us. They advised us that this will take 2 days. We decided to follow up on Tuesday and confirm we are still on track, we were told that yes our request is still in track and that they will be visiting our new premises as scheduled on Tuesday.

Noone arrived on Tuesday, we followed up this morning and a gentleman by the name Ziyad Martin advised us that moving takes 2 to 3 weeks. This was shocking to us because from it was the first time hearing this after engaging with them since Thursday. The time line does not make sense, why would it take so long to service your existing clients but if it was a new installation you guys would have been hear already.

My husband and I are working from home, there is no way we can wait for 2 to 3 weeks and besides, if we were informed last week already, we could have made other plans. I told Ziyad that we would like a manager to call us ASAP to resolve and he said that would take another 24hrs - This is appalling, outrageous! why would it take so long for management to call a client. We are still waiting for the call and we would like this matter resolved ASAP because our work depends on it.