Appalling Service – Mweb Has Failed Me Completely

I am deeply dissatisfied with Mweb’s service. They have not delivered on the service they promised, and their customer service is by far the worst I’ve experienced in over two decades. I have now been without internet for over a week, a completely unacceptable situation, especially in a time when stable internet is not a luxury but a necessity.

I work from home, and Mweb’s continued failure to resolve my issue has seriously impacted my ability to earn a living. Every attempt to get help has been a nightmare. Whether you call or use their live chat, you are subjected to unreasonably long hold times, 20 minutes is the minimum, and it often stretches to over an hour just to speak to someone.

The lack of urgency, accountability, and meaningful communication is astounding. It’s not just inconvenient; it’s disrespectful to their customers' time and needs.

I’ve only been with Mweb for two months, and I already want out of this frustrating and one-sided contract. I cannot continue to pay for a service that is unreliable and so poorly supported.

Mweb, you have lost my trust. I am an extremely unhappy customer. And even if you try to force me to stay with penalty threats, just know that you are in breach and such threats would only be a further affliction.

Sharon N.