TM
Thabo M
1 reviews | Active since Mar 2018
26 May 2026, 11:15
Appalling Service - Mweb
Appalling Service. I signed up Mweb 12 May 2026. Still not connected to the internet today is the 26th of May 2026. They debited my account R249 for installation within 48 hours. To date their services are not activated. They are quick to debit yet slow to deliver what they promise to clients. They are unprofessional and inefficient. I am cancelling my order and going with their competitor Vox.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
26 May 2026, 11:52Hello Thabo Thank you for sharing this feedback. Waiting this long for activation after signing up, especially when installation has already been billed, is understandably frustrating and not the experience we aim to deliver.Your order has been escalated to our Openserve activation team for urgent review. They are currently assessing the status and will provide you with a detailed update via email as soon as possible.We recognise how important it is to get you connected without unnecessary delays, and this is receiving focused attention to move things forward.We appreciate your patience and the opportunity to address this with the urgency it deserves.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
Mweb's reply26 May 2026, 11:52
Official
Hello Thabo Thank you for sharing this feedback. Waiting this long for activation after signing up, especially when installation has already been billed, is understandably frustrating and not the experience we aim to deliver.Your order has been escalated to our Openserve activation team for urgent review. They are currently assessing the status and will provide you with a detailed update via email as soon as possible.We recognise how important it is to get you connected without unnecessary delays, and this is receiving focused attention to move things forward.We appreciate your patience and the opportunity to address this with the urgency it deserves.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
TM
Thabo M's updateReviewer Update
26 May 2026, 12:00The Openserve consultant who failed to pitch for a scheduled installation is Malesela Machaka. Failure to have this resolved by this Friday 26/05/2026 will result in me signing up with Vox.
TM
Thabo M's update26 May 2026, 12:00
Reviewer Update
The Openserve consultant who failed to pitch for a scheduled installation is Malesela Machaka. Failure to have this resolved by this Friday 26/05/2026 will result in me signing up with Vox.
Mweb's replyOfficial
26 May 2026, 13:24 Hi Thabo, Thank you for providing the additional information. The frustration around a missed installation appointment, especially after already being billed and waiting for activation, is completely understood. The details provided regarding the missed installation have been added to the ongoing escalation with the Openserve activation team so the matter can be reviewed in full and urgency app**** to the outstanding installation and activation process. The focus remains on getting the installation completed and the service activated as quickly as possible to avoid any further delays. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply26 May 2026, 13:24
Official
Hi Thabo, Thank you for providing the additional information. The frustration around a missed installation appointment, especially after already being billed and waiting for activation, is completely understood. The details provided regarding the missed installation have been added to the ongoing escalation with the Openserve activation team so the matter can be reviewed in full and urgency app**** to the outstanding installation and activation process. The focus remains on getting the installation completed and the service activated as quickly as possible to avoid any further delays. Kind regards,
The Mweb Team
The Mweb Team
Best regards,