Appalling Service from Mweb - No internet at all!!

I am highly frustrated with Mweb. my router got struck by lightning on the 4th of January and i logged a call and was told i would get a swopout the following week. Its the 17th of February now, a month and a half later and there is still no real feedback from Mweb. Every week i call and i get pushed from pillar to post, i'm on the phone for at least 15minutes each time being shoved from Ilham to Noel to Sariqa. I am shocked by this level of service and am highly dissatisfied that such a company can have such bad customer service - while each time charging me for a service i am not receiving. I requested a credit for the month i got no service and the guy said, \he will put in a request". This is terrible"