1 reviews | Active since Aug 2023
Appalling service from mweb
I was changing service providers within Mweb and my first question was will it be a smooth transition and no break in service, I was reassured this would not happen. I am now without internet for the second day, nothing in the house works and I need it for my job as well. I spent about R500 in airtime trying to get this resolved, each time requesting a call back, never to get one. The calls kept getting disconnected after a bit and a new technician would start troubleshooting from the start each time, now when finally coming to a conclusion the activations department is closed, I am so infuriated and will have to remain with no internet for the whole weekend. Mweb you have got to do better than this as the prices you charge are ridiculously high.
We understand how frustrating this experience must have been, particularly after specifically confirming that the transition between services would be seamless and then finding yourself without connectivity for an extended period. We also recognise the inconvenience of having to repeatedly contact support, experiencing disconnected calls, and having to restart the troubleshooting process multiple times. We`ve reviewed the account and can see that a request has been logged with the team responsible for ONT replacements. Given the impact the loss of service is having on your household and work requirements, we have escalated the matter further to help ensure it receives the necessary priority and attention.We acknowledge that both your migration journey and your experience when reaching out for assistance fell short of the standard we aim to provide. Your feedback regarding the support experience, callback requests, and overall handling of the matter will be shared with our Service Quality Team for review and improvement.Please continue engaging with us via direct message should you require any further assistance.
Kind regards,
Mweb Team
We understand how frustrating this experience must have been, particularly after specifically confirming that the transition between services would be seamless and then finding yourself without connectivity for an extended period. We also recognise the inconvenience of having to repeatedly contact support, experiencing disconnected calls, and having to restart the troubleshooting process multiple times. We`ve reviewed the account and can see that a request has been logged with the team responsible for ONT replacements. Given the impact the loss of service is having on your household and work requirements, we have escalated the matter further to help ensure it receives the necessary priority and attention.We acknowledge that both your migration journey and your experience when reaching out for assistance fell short of the standard we aim to provide. Your feedback regarding the support experience, callback requests, and overall handling of the matter will be shared with our Service Quality Team for review and improvement.Please continue engaging with us via direct message should you require any further assistance.
Kind regards,
Mweb Team