APPALLING SERVICE FROM MWEB

Trying to move my fibre service from my previous address 3km away from my new address has been a nightmare. The website services end in a dead end. Trying to get telephonic support, I made the correct selections, entered two pin codes which were needed to be entered at two stages in the process, held on for 1,5 HOURS, having been told that I was No 3 in line to begin with, and then told I had come through to the Account Queries Department!!! As if I had made the selection errors. I am being transferred to another "representative" and am still holding, several minutes later, contantly being told that I am now first in line. This isn't service. This "service" is absolutely appalling. It is an abuse of a customer.