Appalling service from MWEB

This has been an incredibly frustrating experience from start to finish. There is no proper way to log a fault, no call-back option, and no reliable way to contact anyone. The website and mobile app are useless, and emails either bounce back or go unanswered for days.

When you do finally get a response, you’re told to wait 24–48 hours for an “official” reply — which rarely helps. Calling is just as bad: you’re forced to sit on hold for well over two hours with no guarantee of getting through. There is no customer care, no urgency, and no accountability.

The technical department is dismissive and clearly not interested in resolving issues. To make matters worse, you continue to be billed even when the service is interrupted.

This level of service is unacceptable. A company operating this way should not be charging customers while offering no meaningful support or communication.