Appalling service from Mweb

Mweb your service is just, how did we get here, my debit order went out last week Friday and till this day my lines aren't working, your call centre line wow 30min waiting on the line for an agent, your chat service is just utterly pointless, what's worse is the app showing an invoice of 0.00 outstanding yet my LTE and uncapped isn't working This is a first for me since i have become your customer.