ME
Marie-Claire Evans
1 reviews | Active since Aug 2023
04 Mar 2026, 09:53
Appalling service delivery
I have been trying to get my internet up and running for over a week. I was promised a quick turn around time and the modem was delivered promptly but thereafter it has been a nightmare.!!!! To get assistance on the call centre you have to wait for up to an hour to speak to a consultant and twice when I have finally got through the call gets cut. The fibre installer came and went and no signal from the modem but can’t get through to Mweb to get it sorted. The level of service delivery is a disgrace and I warn anyone considering Mweb to stay away.
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
04 Mar 2026, 10:16Hi Marie-Claire, thank you for sharing your feedback We understand how frustrating it can be to experience service issues, and we sincerely regret the inconvenience this has caused. We have noted the concerns you’ve raised and the challenges you’ve experienced. An escalation has been submitted on your behalf, and our team will reach out to you directly to provide assistance and resolve the issue. Our team is committed to contacting you as quickly as possible and ensuring the matter is addressed. We appreciate your patience and are committed to restoring your service so you can enjoy the reliable experience you expect from Mweb. U^
Mweb's reply04 Mar 2026, 10:16
Official
Hi Marie-Claire, thank you for sharing your feedback We understand how frustrating it can be to experience service issues, and we sincerely regret the inconvenience this has caused. We have noted the concerns you’ve raised and the challenges you’ve experienced. An escalation has been submitted on your behalf, and our team will reach out to you directly to provide assistance and resolve the issue. Our team is committed to contacting you as quickly as possible and ensuring the matter is addressed. We appreciate your patience and are committed to restoring your service so you can enjoy the reliable experience you expect from Mweb. U^
ME
Marie-Claire Evans's updateReviewer Update
04 Mar 2026, 10:58Nobody has reached out to me directly and it’s been 40 minutes already. I run my business from home and have had no internet for a week now!!!! This service is unacceptable. Please I urge anyone considering Mweb to please choose another company.
ME
Marie-Claire Evans's update04 Mar 2026, 10:58
Reviewer Update
Nobody has reached out to me directly and it’s been 40 minutes already. I run my business from home and have had no internet for a week now!!!! This service is unacceptable. Please I urge anyone considering Mweb to please choose another company.
Mweb's replyOfficial
04 Mar 2026, 11:39Hi Marie-Claire. We can see that your service is now connected. To get online, please refer to the sticker on your router for the WiFi details, which will allow you to connect immediately. If you require any further assistance, please don’t hesitate to reach out to our team. We appreciate your patience and are committed to ensuring your service runs smoothly moving forward. U^
Mweb's reply04 Mar 2026, 11:39
Official
Hi Marie-Claire. We can see that your service is now connected. To get online, please refer to the sticker on your router for the WiFi details, which will allow you to connect immediately. If you require any further assistance, please don’t hesitate to reach out to our team. We appreciate your patience and are committed to ensuring your service runs smoothly moving forward. U^
ME
Marie-Claire Evans's updateReviewer Update
04 Mar 2026, 11:59It may be connected but I am unable to connect as the network doesn’t come up for me to login to. This is what I have been saying all morning. That’s why I am so furious as it’s active but the WiFi network is coming up. Nobody has contacted me a promised and hour and half ago. When I tried the call centre for the third time today I was called number 43!!!!! This is two hour wait time to speak to someone and your call gets cut after an hour ( this has happened to me three times). I am going to go on to my socials now and launch a campaign to inform people what Mweb is doing to people and make sure I save others the money and time I have lost. Watch out Mweb I’m coming for you now!!!!
ME
Marie-Claire Evans's update04 Mar 2026, 11:59
Reviewer Update
It may be connected but I am unable to connect as the network doesn’t come up for me to login to. This is what I have been saying all morning. That’s why I am so furious as it’s active but the WiFi network is coming up. Nobody has contacted me a promised and hour and half ago. When I tried the call centre for the third time today I was called number 43!!!!! This is two hour wait time to speak to someone and your call gets cut after an hour ( this has happened to me three times). I am going to go on to my socials now and launch a campaign to inform people what Mweb is doing to people and make sure I save others the money and time I have lost. Watch out Mweb I’m coming for you now!!!!
Mweb's replyOfficial
04 Mar 2026, 14:21Hi Marie-Claire.
We hear how frustrated you are, and we understand why. Being told the service is active while the WiFi network isn’t even appearing to connect to — and then struggling to get through to support — would leave anyone feeling fed up. That’s certainly not the experience we want you to have.
Based on what you’ve described, this requires direct technical intervention rather than further troubleshooting repetition. We’ve escalated the matter and arranged for our Technical Team to be in touch with you as soon as possible to properly assess why the network name is not broadcasting and guide you through the right fix.
We appreciate you raising this clearly, and we want to resolve it quickly and correctly. Our focus now is to get you connected without further delays so you can get back online with confidence.
Thank you for giving us the opportunity to address this.
We hear how frustrated you are, and we understand why. Being told the service is active while the WiFi network isn’t even appearing to connect to — and then struggling to get through to support — would leave anyone feeling fed up. That’s certainly not the experience we want you to have.
Based on what you’ve described, this requires direct technical intervention rather than further troubleshooting repetition. We’ve escalated the matter and arranged for our Technical Team to be in touch with you as soon as possible to properly assess why the network name is not broadcasting and guide you through the right fix.
We appreciate you raising this clearly, and we want to resolve it quickly and correctly. Our focus now is to get you connected without further delays so you can get back online with confidence.
Thank you for giving us the opportunity to address this.
Mweb's reply04 Mar 2026, 14:21
Official
Hi Marie-Claire.
We hear how frustrated you are, and we understand why. Being told the service is active while the WiFi network isn’t even appearing to connect to — and then struggling to get through to support — would leave anyone feeling fed up. That’s certainly not the experience we want you to have.
Based on what you’ve described, this requires direct technical intervention rather than further troubleshooting repetition. We’ve escalated the matter and arranged for our Technical Team to be in touch with you as soon as possible to properly assess why the network name is not broadcasting and guide you through the right fix.
We appreciate you raising this clearly, and we want to resolve it quickly and correctly. Our focus now is to get you connected without further delays so you can get back online with confidence.
Thank you for giving us the opportunity to address this.
We hear how frustrated you are, and we understand why. Being told the service is active while the WiFi network isn’t even appearing to connect to — and then struggling to get through to support — would leave anyone feeling fed up. That’s certainly not the experience we want you to have.
Based on what you’ve described, this requires direct technical intervention rather than further troubleshooting repetition. We’ve escalated the matter and arranged for our Technical Team to be in touch with you as soon as possible to properly assess why the network name is not broadcasting and guide you through the right fix.
We appreciate you raising this clearly, and we want to resolve it quickly and correctly. Our focus now is to get you connected without further delays so you can get back online with confidence.
Thank you for giving us the opportunity to address this.