MMDP
Melissa Michelle Du Plessis
1 reviews | Active since Oct 2022
06 Mar 2026, 13:31
Appalling service
Not getting service via phone line or live chat on mobile app
Helpful (0)
Replies (9)0
Replies (9)
Mweb's replyOfficial
06 Mar 2026, 14:18Good day, Melissa,
Thank you for bringing this to our attention. We understand how frustrating it can be when you try to reach support through the phone line or live chat on the mobile app and don’t receive the assistance you’re expecting. Your time is valuable, and we recognise how important it is to have reliable access to support when you need it.Feedback like yours is taken seriously, as it helps us identify where the support experience may not be meeting expectations. To ensure your query receives the attention it deserves. We appreciate you taking the time to share your experience. At Mweb, we remain committed to delivering the reliable service and support our customers expect, and feedback like this helps us continue improving the experience for everyone. T^
Thank you for bringing this to our attention. We understand how frustrating it can be when you try to reach support through the phone line or live chat on the mobile app and don’t receive the assistance you’re expecting. Your time is valuable, and we recognise how important it is to have reliable access to support when you need it.Feedback like yours is taken seriously, as it helps us identify where the support experience may not be meeting expectations. To ensure your query receives the attention it deserves. We appreciate you taking the time to share your experience. At Mweb, we remain committed to delivering the reliable service and support our customers expect, and feedback like this helps us continue improving the experience for everyone. T^
Mweb's reply06 Mar 2026, 14:18
Official
Good day, Melissa,
Thank you for bringing this to our attention. We understand how frustrating it can be when you try to reach support through the phone line or live chat on the mobile app and don’t receive the assistance you’re expecting. Your time is valuable, and we recognise how important it is to have reliable access to support when you need it.Feedback like yours is taken seriously, as it helps us identify where the support experience may not be meeting expectations. To ensure your query receives the attention it deserves. We appreciate you taking the time to share your experience. At Mweb, we remain committed to delivering the reliable service and support our customers expect, and feedback like this helps us continue improving the experience for everyone. T^
Thank you for bringing this to our attention. We understand how frustrating it can be when you try to reach support through the phone line or live chat on the mobile app and don’t receive the assistance you’re expecting. Your time is valuable, and we recognise how important it is to have reliable access to support when you need it.Feedback like yours is taken seriously, as it helps us identify where the support experience may not be meeting expectations. To ensure your query receives the attention it deserves. We appreciate you taking the time to share your experience. At Mweb, we remain committed to delivering the reliable service and support our customers expect, and feedback like this helps us continue improving the experience for everyone. T^
MMDP
Melissa Michelle Du Plessis's updateReviewer Update
06 Mar 2026, 14:24I have called in 3 times, the first time I called in I was waiting on the line for over an hour using my minutes, eventually I got through to someone. After explaining my situation I was being transfered to a department to get a technician sent to my home as the wifi is simply not working. After being transfered the call cut. Nobody even called back. When I called in again I was caller number 30 something. Meaning I must wait another hour to get through again. I need help. I work remotely. I need internet. Your online active chat does not work. I pay a service fee every month.
MMDP
Melissa Michelle Du Plessis's update06 Mar 2026, 14:24
Reviewer Update
I have called in 3 times, the first time I called in I was waiting on the line for over an hour using my minutes, eventually I got through to someone. After explaining my situation I was being transfered to a department to get a technician sent to my home as the wifi is simply not working. After being transfered the call cut. Nobody even called back. When I called in again I was caller number 30 something. Meaning I must wait another hour to get through again. I need help. I work remotely. I need internet. Your online active chat does not work. I pay a service fee every month.
MMDP
Melissa Michelle Du Plessis's updateReviewer Update
06 Mar 2026, 14:26The call just cut again after 43 mins of holding and I was caller number 2. CAN SOMEONE ANYONE FROM MWEB CALL ME OR SEND A TECHINICIAN TO MY HOME ADDRESS. OR SHOULD I JUST CANCEL MY INTERNET AFTER BEING A CLIENT FOR ALMOST 10 YEARS????
MMDP
Melissa Michelle Du Plessis's update06 Mar 2026, 14:26
Reviewer Update
The call just cut again after 43 mins of holding and I was caller number 2. CAN SOMEONE ANYONE FROM MWEB CALL ME OR SEND A TECHINICIAN TO MY HOME ADDRESS. OR SHOULD I JUST CANCEL MY INTERNET AFTER BEING A CLIENT FOR ALMOST 10 YEARS????
MMDP
Melissa Michelle Du Plessis's updateReviewer Update
06 Mar 2026, 14:29DO NOT SEND ME AN AUTOMATIC SYSTEM RESPONSE. I DEMAND SERVICE. I AM A PAYING CUSTOMER. THIS IS RIDICULOUS.
MMDP
Melissa Michelle Du Plessis's update06 Mar 2026, 14:29
Reviewer Update
DO NOT SEND ME AN AUTOMATIC SYSTEM RESPONSE. I DEMAND SERVICE. I AM A PAYING CUSTOMER. THIS IS RIDICULOUS.
Mweb's replyOfficial
06 Mar 2026, 14:40Hello Melissa. We are here for you. To assist, we have arranged a support call back to address your concerns and connection issue as soon as possible.
Mweb's reply06 Mar 2026, 14:40
Official
Hello Melissa. We are here for you. To assist, we have arranged a support call back to address your concerns and connection issue as soon as possible.
MMDP
Melissa Michelle Du Plessis's updateReviewer Update
06 Mar 2026, 14:43I will be waiting patiently!!!!!
MMDP
Melissa Michelle Du Plessis's update06 Mar 2026, 14:43
Reviewer Update
I will be waiting patiently!!!!!
Mweb's replyOfficial
06 Mar 2026, 14:56Hello Melissa. Thank you for your patience , we truly appreciate it. We understand how important it is to have your concerns and connection issue addressed, and your willingness to wait while the team prepares to assist does not go unnoticed. T^
Mweb's reply06 Mar 2026, 14:56
Official
Hello Melissa. Thank you for your patience , we truly appreciate it. We understand how important it is to have your concerns and connection issue addressed, and your willingness to wait while the team prepares to assist does not go unnoticed. T^
MMDP
Melissa Michelle Du Plessis's updateReviewer Update
06 Mar 2026, 16:13And I am still waiting.....I need this sorted out by Monday. I work remotely. I cannot go without wifi. Can someone please come out
MMDP
Melissa Michelle Du Plessis's update06 Mar 2026, 16:13
Reviewer Update
And I am still waiting.....I need this sorted out by Monday. I work remotely. I cannot go without wifi. Can someone please come out
Mweb's replyOfficial
06 Mar 2026, 16:28 Hello Melissa,
Thank you again for your continued patience. We understand how stressful this must be, especially when you rely on your connection to work remotely and need the issue resolved as soon as possible.
Your support call back is still in place, and the team will be reaching out to you to address the connection issue and discuss the next steps, including arranging a technician visit if required.
We truly appreciate your patience while the team prepares to connect with you, and your request remains a priority so that the matter can be resolved as quickly as possible. T^
Thank you again for your continued patience. We understand how stressful this must be, especially when you rely on your connection to work remotely and need the issue resolved as soon as possible.
Your support call back is still in place, and the team will be reaching out to you to address the connection issue and discuss the next steps, including arranging a technician visit if required.
We truly appreciate your patience while the team prepares to connect with you, and your request remains a priority so that the matter can be resolved as quickly as possible. T^
Mweb's reply06 Mar 2026, 16:28
Official
Hello Melissa,
Thank you again for your continued patience. We understand how stressful this must be, especially when you rely on your connection to work remotely and need the issue resolved as soon as possible.
Your support call back is still in place, and the team will be reaching out to you to address the connection issue and discuss the next steps, including arranging a technician visit if required.
We truly appreciate your patience while the team prepares to connect with you, and your request remains a priority so that the matter can be resolved as quickly as possible. T^
Thank you again for your continued patience. We understand how stressful this must be, especially when you rely on your connection to work remotely and need the issue resolved as soon as possible.
Your support call back is still in place, and the team will be reaching out to you to address the connection issue and discuss the next steps, including arranging a technician visit if required.
We truly appreciate your patience while the team prepares to connect with you, and your request remains a priority so that the matter can be resolved as quickly as possible. T^