LN
Lindokuhle N
1 reviews | Active since Feb 2022
22 Feb 2022, 13:21
Appalling service
When i call mweb they say they are waiting for frogfoot to activate service, when i call frogfoot they say mweb is suppose to activate my line. who must I believe now. Can I have my services reconnected. you have been giving me a run round since 16 February 2022. Account is paid up. I don't get why I have to keep calling but you bother assisting me. It's either you cancel my contract or reconnect me immediately. Your customer service is appalling to say the least. I regret taking a contract with you. Your prompt response will be highly appreciated.
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Replies (2)LN
Lindokuhle N's updateReviewer Update
22 Feb 2022, 17:49Thank you frogfoot for your prompt response. Thank you Yolanda for your great customer service, I highly appreciate it. What's left is this monsters from mweb to resolve my query. They don't even bother responding to my emails and a number of online queries i have logged on their website, I just don't know what to do anymore. I spent the whole day trying to resolve this they just don't care and could not be bothered. Its pretty clear you don't care about your customers. Calling the call center is a nightmare on its on they will transfer you from one agent to another until you run out airtime they don't even bother calling you back, all you get from their agents is lies and more and alot of excuses but query won't be resolved.
LN
Lindokuhle N's update22 Feb 2022, 17:49
Reviewer Update
Thank you frogfoot for your prompt response. Thank you Yolanda for your great customer service, I highly appreciate it. What's left is this monsters from mweb to resolve my query. They don't even bother responding to my emails and a number of online queries i have logged on their website, I just don't know what to do anymore. I spent the whole day trying to resolve this they just don't care and could not be bothered. Its pretty clear you don't care about your customers. Calling the call center is a nightmare on its on they will transfer you from one agent to another until you run out airtime they don't even bother calling you back, all you get from their agents is lies and more and alot of excuses but query won't be resolved.
LN
Lindokuhle N's updateReviewer Update
23 Feb 2022, 09:58 What are you billing me for when my services are not active? I see you have started billing me from the 17th yet I have been calling your call center to have my line restored but till today I haven't received any assistance from you. You are basically charging me for services I don't have in your books. Is that fair? Frogfoot has done their part they called me several times yesterday to confirm that services are active on their side. You need to play your part. I am FEDUP WITH YOUR BAD SERVICE
LN
Lindokuhle N's update23 Feb 2022, 09:58
Reviewer Update
What are you billing me for when my services are not active? I see you have started billing me from the 17th yet I have been calling your call center to have my line restored but till today I haven't received any assistance from you. You are basically charging me for services I don't have in your books. Is that fair? Frogfoot has done their part they called me several times yesterday to confirm that services are active on their side. You need to play your part. I am FEDUP WITH YOUR BAD SERVICE