Appalling Service

I am appalled at the lack of communication from Mweb. I have made numerous calls to them. I called today and they can't give me a date by when my infrastructure will be replaced or when my issue will be resolved by their provider MetroFibre Networx. It seems Mweb procures services from a provider and the provider dictates what shall be done and by when and Mweb has no control and doesn't value its clients. Mweb bills its clients for services not provided and increases the rates whilst failing to deliver. The fact that there has been no response to my initial claim speaks volumes to the lack of integrity and after sales service. It seems the fish is rotting from the head.