GC
Ghaleb C
1 reviews | Active since Aug 2024
14 Apr 2026, 17:03
appalling service
I have now been waiting for 2 hrs and 15 minutes...and counting... of which my call has been '1st in line' for about 45 + minutes. Probably the worst call centre I have encountered...from a client who has been a customer since the internet was invented! ***
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Replies (1)
Mweb's replyOfficial
15 Apr 2026, 08:15Hello Ghaleb,
We understand how frustrating this must be, especially after waiting over two hours and still not receiving assistance, and even more so as a long-standing customer. Your loyalty over the years is truly appreciated, which makes this experience all the more disappointing.
Your feedback regarding the delays and difficulty reaching support will be shared with our Service Quality Team for review, as this is not the level of service we aim to provide.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of what you need help with, and we will gladly assist you further.
Kind regards,
Mweb Team
We understand how frustrating this must be, especially after waiting over two hours and still not receiving assistance, and even more so as a long-standing customer. Your loyalty over the years is truly appreciated, which makes this experience all the more disappointing.
Your feedback regarding the delays and difficulty reaching support will be shared with our Service Quality Team for review, as this is not the level of service we aim to provide.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of what you need help with, and we will gladly assist you further.
Kind regards,
Mweb Team
Best regards,
Mweb's reply15 Apr 2026, 08:15
Official
Hello Ghaleb,
We understand how frustrating this must be, especially after waiting over two hours and still not receiving assistance, and even more so as a long-standing customer. Your loyalty over the years is truly appreciated, which makes this experience all the more disappointing.
Your feedback regarding the delays and difficulty reaching support will be shared with our Service Quality Team for review, as this is not the level of service we aim to provide.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of what you need help with, and we will gladly assist you further.
Kind regards,
Mweb Team
We understand how frustrating this must be, especially after waiting over two hours and still not receiving assistance, and even more so as a long-standing customer. Your loyalty over the years is truly appreciated, which makes this experience all the more disappointing.
Your feedback regarding the delays and difficulty reaching support will be shared with our Service Quality Team for review, as this is not the level of service we aim to provide.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of what you need help with, and we will gladly assist you further.
Kind regards,
Mweb Team
Best regards,