APPALLING SERVICE AND LONG WAITING PERIODS FOR THE PHONE

Mweb sent me a message to say they are disconnecting my fibre on the 16th because of non payment. No call, no nothing to try and find out if they are accurate. I’ve made payment for the month of October so I’m not sure where this comes from. I’ve BEEN CALLING since morning but I wait 30 min to 1 hour to understand where the issue is and unfortunately I’ve had to hang up on three occasions because of this. It’s completely unacceptable guys. Can I have someone from MWEB to call me and make me understand what is this billing issue about?