Appalling Service

I purchased fibre contract on the 26th Jan 2021 , paid the amount due , received an order number etc, Their installer (Vumatel) contacted me on Thursday the 4th Feb 2021 to schedule an installation appointment on Friday the 5th Feb 2021, but they did not pitch. Why arrange an installation with a client and then do not pitch ???? I tried calling on numerous occasions to Mweb but held for about 15 min each time most of the time not even getting through to a consultant. When you call Vumatel they cannot assist and refer you back to Mweb, this has costed me about R 200 worth of airtime on all the call which is highly frustrating. I then left my details on Mweb’s IVR system on the 5th Feb 2021 , a consultant then called me on the 8th Feb 2021 advising that I have logged a query and then just told me she will be transferring me to someone that will assist , I waited for 17 min on the call and still did not speak to a consultant, I eventually cut the call as I could not wait the entire day - What is the point of logging a query to Mweb when they call me without resolution or feedback and just transfer me to a queuing line? That is pathetic service.... Please can a Manager call me asap , considering the after sales service is so poor , I 'm concerned about my journey with Mweb in the future - this makes me think whether I should reconsider to another service provider. Order No - X***