appalling service

I work from home for FNB woke up around 6am before my 8am shift only to find out my account has been cancelled called held for 30mins then call was cut and i am working again tomorrow, i am not willing to go to the office tomorrow as i called and with an alternative i made connecting to my own pocket router cannot access my mweb portal to log a query i need this resolved by today my account is ***8 and my number is ***