Appalling service

Absolutely horrifying experience. I am surprised how this company stays in business with such horrible technical support and client services. They start by cheating you hiding under the fine text in the agreement which you will neither be able to read or decline (unless you decline the contract altogether). They advertise the service as uncapped but it is in practice capped as the speed is downgraded or throttled to less than 1 MBPS which is useless for anything other than reading your email. This could have been in the fine print but you would have not seen it anywhere in their adverts and promotions. The most disgusting part, however, is the chat and online call service. I had to make dozens of call and wait for hours before I was finally able to get a sales person who can handle my cancellation request. As to the chat service, my advice is that don't even think about it. You will wait for hours on end and if by some miracle you manage to find someone to chat they are either absolutely helpless or will pass you on to someone else which means starting the wait all over again. Even when you persevere and finally manage to cancel your subscription, they make it nearly impossible to return the device so they can charge you one final time for a device you will not be able to use. My biggest mistake WAS to subscribe without reading the reviewS which unsurprisingly are at 1.3. I am of the opinion that even this is too high and I would have given them a zero or a minus if only that was in the option. Get your internet service from Mweb at your own peril. YOU HAVE BEEN WARNED.