AK
Amanda K
1 reviews | Active since Dec 2010
07 May 2026, 09:56
Appalling customer service wait times
Appalling support service wait times. Whether by phone or online, the support service is appalling.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
07 May 2026, 10:01Hi Amanda,
Thank you for taking the time to share your feedback with us. We understand how frustrating it is to experience long wait times and difficulty getting assistance, whether by phone or online, and we acknowledge the impact this has had on your overall experience.
This is not the level of support we aim to provide, and your comments will be shared with our Service Quality Team for review and improvement so these concerns can be addressed.
If you still require assistance, please let us know by sending a brief description of the issue you need help with via direct message on Hello Peter, and we’ll ensure to provide further support.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback with us. We understand how frustrating it is to experience long wait times and difficulty getting assistance, whether by phone or online, and we acknowledge the impact this has had on your overall experience.
This is not the level of support we aim to provide, and your comments will be shared with our Service Quality Team for review and improvement so these concerns can be addressed.
If you still require assistance, please let us know by sending a brief description of the issue you need help with via direct message on Hello Peter, and we’ll ensure to provide further support.
Kind regards,
Mweb Team
Mweb's reply07 May 2026, 10:01
Official
Hi Amanda,
Thank you for taking the time to share your feedback with us. We understand how frustrating it is to experience long wait times and difficulty getting assistance, whether by phone or online, and we acknowledge the impact this has had on your overall experience.
This is not the level of support we aim to provide, and your comments will be shared with our Service Quality Team for review and improvement so these concerns can be addressed.
If you still require assistance, please let us know by sending a brief description of the issue you need help with via direct message on Hello Peter, and we’ll ensure to provide further support.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback with us. We understand how frustrating it is to experience long wait times and difficulty getting assistance, whether by phone or online, and we acknowledge the impact this has had on your overall experience.
This is not the level of support we aim to provide, and your comments will be shared with our Service Quality Team for review and improvement so these concerns can be addressed.
If you still require assistance, please let us know by sending a brief description of the issue you need help with via direct message on Hello Peter, and we’ll ensure to provide further support.
Kind regards,
Mweb Team
AK
Amanda K's updateReviewer Update
07 May 2026, 10:11Thank yo for the auto response, but I solved my problem on my own. I have two accounts I have with you and always read needing support.
AK
Amanda K's update07 May 2026, 10:11
Reviewer Update
Thank yo for the auto response, but I solved my problem on my own. I have two accounts I have with you and always read needing support.
Mweb's replyOfficial
07 May 2026, 10:37Hi Amanda,
Thank you for coming back to us and for letting us know.
If you require any assistance in future or would like us to review anything on either of your accounts, you’re welcome to reach out via Hello Peter, and we’ll assist where possible.
Kind regards,
Mweb Team
Thank you for coming back to us and for letting us know.
If you require any assistance in future or would like us to review anything on either of your accounts, you’re welcome to reach out via Hello Peter, and we’ll assist where possible.
Kind regards,
Mweb Team
Mweb's reply07 May 2026, 10:37
Official
Hi Amanda,
Thank you for coming back to us and for letting us know.
If you require any assistance in future or would like us to review anything on either of your accounts, you’re welcome to reach out via Hello Peter, and we’ll assist where possible.
Kind regards,
Mweb Team
Thank you for coming back to us and for letting us know.
If you require any assistance in future or would like us to review anything on either of your accounts, you’re welcome to reach out via Hello Peter, and we’ll assist where possible.
Kind regards,
Mweb Team