Appalling customer service!

It seems the days of quality service from ISPs are gone. I paid upfront on the 25th of February 2022 for my monthly service fee of R959.00. I was then debited for the month on the 28th of February, essentially being doubled charged for the privilege. Try as I might, I CANNOT get hold of ANYONE in your accounts department to resolve the issue. I end up on the line for more than half an hour waiting for someone in your accounts department to assist me all while having to listen to some load of hogwash about being connected to someone shortly. I WANT MY MONTHLY FEE THAT WAS DOUBLE CHARGED RETURNED. Seriously, get your act together or don't bother offering the service at all.