VC
Victoria C
1 reviews | Active since Oct 2010
27 Aug 2026, 10:50
Appalling Customer Service
Trying to get assistance for my email service from MWEB is fruitless. The chat bot cannot answer simple questions, and redirects customers to the main menu when it is asked to escalate the issue. Don't bother calling either, no answer for 40 minutes then when you are next in the queue you get cut off. Sad, MWEB used have very good customer service, now they are absolutely useless
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Mweb's replyOfficial
27 Aug 2026, 11:05Hello Victoria
We understand why this experience has been so frustrating, particularly when you’re trying to get assistance with an email service and can’t reach the right support channel. Your feedback about the chatbot, escalation process, and call experience is important to us.Please send us your registered MWEB email address and a brief description of the email issue via private message. We’ll use these details to help get the matter to the relevant team and move it forward with you.
Kind regards,
The Mweb Team
We understand why this experience has been so frustrating, particularly when you’re trying to get assistance with an email service and can’t reach the right support channel. Your feedback about the chatbot, escalation process, and call experience is important to us.Please send us your registered MWEB email address and a brief description of the email issue via private message. We’ll use these details to help get the matter to the relevant team and move it forward with you.
Kind regards,
The Mweb Team
Mweb's reply27 Aug 2026, 11:05
Official
Hello Victoria
We understand why this experience has been so frustrating, particularly when you’re trying to get assistance with an email service and can’t reach the right support channel. Your feedback about the chatbot, escalation process, and call experience is important to us.Please send us your registered MWEB email address and a brief description of the email issue via private message. We’ll use these details to help get the matter to the relevant team and move it forward with you.
Kind regards,
The Mweb Team
We understand why this experience has been so frustrating, particularly when you’re trying to get assistance with an email service and can’t reach the right support channel. Your feedback about the chatbot, escalation process, and call experience is important to us.Please send us your registered MWEB email address and a brief description of the email issue via private message. We’ll use these details to help get the matter to the relevant team and move it forward with you.
Kind regards,
The Mweb Team