APPALLING AND PATHETIC SERVICE FORM MWEB

i have had the worst 3 days dealing with MWEB. They suspended my service after my bank reversed a debit order they debited from my account at a date that we did not agree on. I have a recording of what my agreement with them was. I requested them on the 7th May to listen to the recording but till today, they still have not given me feedback. The lady i spoke to on that day was rude and advised that they have no turnaround time to deal with my query. She doesnt know when they will get the recording. In the meantime, they decide to suspend my service on the 22nd May. I demanded to speak to a manager but i was told that they are all in training. For the past 3 days i have been shanted from pillar to post, have spoken to numerous staff and im still sitting without a service. They promise to call but that never happens. They now say they have activated my account but ITS STILL NOT WORKING. I am really angry and have spent hundreds of rands of airtime and my husband have not been to work as he works from home. I have now spent hundreds on data because of the incompetence of MWEB. i WISH I COULD JUST CANCEL THIS DAMN SERVICE BUT OBVIOUSLY I WILL SIT WITH FURTHER COSTS. I AM SO ANGRY AND FEEL SO HELPLESS!!!!