Appaling service when cancelling:

I have been with MWEB for over five years and have never missed or been late with a single payment. I am on a month-to-month contract and have been trying for the past two weeks to submit my required calendar month notice to cancel my fibre subscription.

Despite calling the contact centre repeatedly, I am constantly told that someone from the cancellations department will contact me yet no one ever does. I am currently on a call and have been holding for over 30 minutes, only to likely be told the same thing again. At one point, I was caller number two for over 26 minutes without any progress.

The level of service is extremely disappointing. As a long-standing, loyal customer, I expected far better treatment. Despite my consistent efforts, my cancellation notice has still not been processed. At this point, I feel I have no choice but to reverse my February debit order just to get attention and resolution. ***