About a year ago I had a Telkom line installed in our house and as I had used MWEB before I thought I'd go with them again. I enquired with MWEB about the different line speeds available and we decided that I will<br> go with the 4MB/s line and that I was going to do the ADSL line rental through them. About a month ago my<br> line speed fell drastically and I wasn't even able to stream or watch Youtube without major interruptions so I gave MWEB a call and they assured me everything on their side is in working order and they then logged a call to Telkom for a technician to come out and check the line physically. To my surprise he too assured me that there was nothing wrong on their side either.....but what really got my attention is the part where he sais that I don't have a 4MB/s line because my area can't support a 4MB/s line.....only a 2MB/s line.....MWEB has been charging me for the past year for a service that does not even exist !!! I went on to the Telkom website they have an awesome function \Telkom ADSL Checker\" guys please go on and check that MWEB isn't misleading you too !! I've even done speed tests that confirm this data. I will be cancelling my account this evening ."
Best regards,
Best regards,
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