NM
Neilon M
1 reviews | Active since Mar 2026
20 Mar 2026, 15:39
Any other service but Mweb
Nevermind the long hours having to wait for a agent... Nevermind the level of communication... They should refund me but now its an issue
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Replies (1)
Mweb's replyOfficial
20 Mar 2026, 15:54Hello Neilon,
We understand how frustrating it must be to experience long wait times, communication challenges, and then face difficulties with a refund. This is not the level of service we aim to provide, and we appreciate you taking the time to share your experience.
Your feedback has been shared with our Service Quality Team to highlight the concerns you’ve raised and to improve both communication and support processes. We’ve also reviewed your account and can see that you were in contact with an agent who provided guidance on the refund process.
If you require any further assistance, please send a direct message on Hello Peter, and the team will ensure your query is reviewed and taken forward accordingly.
Kind regards,
Mweb Team
We understand how frustrating it must be to experience long wait times, communication challenges, and then face difficulties with a refund. This is not the level of service we aim to provide, and we appreciate you taking the time to share your experience.
Your feedback has been shared with our Service Quality Team to highlight the concerns you’ve raised and to improve both communication and support processes. We’ve also reviewed your account and can see that you were in contact with an agent who provided guidance on the refund process.
If you require any further assistance, please send a direct message on Hello Peter, and the team will ensure your query is reviewed and taken forward accordingly.
Kind regards,
Mweb Team
Mweb's reply20 Mar 2026, 15:54
Official
Hello Neilon,
We understand how frustrating it must be to experience long wait times, communication challenges, and then face difficulties with a refund. This is not the level of service we aim to provide, and we appreciate you taking the time to share your experience.
Your feedback has been shared with our Service Quality Team to highlight the concerns you’ve raised and to improve both communication and support processes. We’ve also reviewed your account and can see that you were in contact with an agent who provided guidance on the refund process.
If you require any further assistance, please send a direct message on Hello Peter, and the team will ensure your query is reviewed and taken forward accordingly.
Kind regards,
Mweb Team
We understand how frustrating it must be to experience long wait times, communication challenges, and then face difficulties with a refund. This is not the level of service we aim to provide, and we appreciate you taking the time to share your experience.
Your feedback has been shared with our Service Quality Team to highlight the concerns you’ve raised and to improve both communication and support processes. We’ve also reviewed your account and can see that you were in contact with an agent who provided guidance on the refund process.
If you require any further assistance, please send a direct message on Hello Peter, and the team will ensure your query is reviewed and taken forward accordingly.
Kind regards,
Mweb Team