"Another outage, another excuse—Mweb, you’ve lost my trust.

ve been without internet since 7 July 2025, and the experience with Mweb has been nothing short of infuriating. After contacting their helpdesk, I was told there’s a 6-day SLA just to get a technician out to assess the issue. That’s completely unacceptable, especially for someone like me who works remotely from home. This outage has cost me time and money, as I’ve had to make alternative arrangements just to fulfill my work duties.

Most of the technology in my home relies on a stable internet connection, and without it, everything has become redundant. To make matters worse, I spent nearly 90 minutes on hold with their call center, only to have my calls dropped repeatedly. The lack of urgency and poor communication is beyond frustrating.

What’s even more disappointing is that Mweb is quick to debit my account every month, but when it comes to delivering reliable service or support, they fall flat. This isn’t the first time I’ve had issues, and it’s becoming a recurring problem.

If this issue is not resolved and I’m not back online by Thursday, 10 July 2025, I will be terminating my service with immediate effect. Enough is enough.