Item: Mweb
Rating: 1
Author: Sanelisiwe R

Mweb's replyOfficial

03 Mar 2026, 08:43

Hi Sanelisiwe, We fully understand how exhausting and frustrating this has been for you. Two weeks without connectivity, especially after logging numerous calls and spending hours trying to get assistance is not the experience you should be having. We have escalated your case to our Billing Team for urgent intervention. They will conduct a full review of your account to determine the exact reason for the service interruption, whether there was any billing or system-related error, and to action reinstatement immediately if required. We truly value your business and are committed to resolving this properly and thoroughly. Thank you for your patience while we work toward restoring your service or providing the appropriate resolution.

Mweb's reply03 Mar 2026, 08:43

Official

Hi Sanelisiwe, We fully understand how exhausting and frustrating this has been for you. Two weeks without connectivity, especially after logging numerous calls and spending hours trying to get assistance is not the experience you should be having. We have escalated your case to our Billing Team for urgent intervention. They will conduct a full review of your account to determine the exact reason for the service interruption, whether there was any billing or system-related error, and to action reinstatement immediately if required. We truly value your business and are committed to resolving this properly and thoroughly. Thank you for your patience while we work toward restoring your service or providing the appropriate resolution.

SR

Sanelisiwe R's updateReviewer Update

04 Mar 2026, 07:04

Hello, Thank you for the response. I spoke to Carlo yesterday who assured me that by yesterday evening I will be contacted but till now my wifi is still not working. I must add Carlo was very impatient and did not even give me an understandable reason as to why my wifi is not connecting, he was just in a hurry for me to end the call. I have paid for the services but I am not using it which is so unfair. Please attend to this matter immediately.

SR

Sanelisiwe R's update04 Mar 2026, 07:04

Reviewer Update

Hello, Thank you for the response. I spoke to Carlo yesterday who assured me that by yesterday evening I will be contacted but till now my wifi is still not working. I must add Carlo was very impatient and did not even give me an understandable reason as to why my wifi is not connecting, he was just in a hurry for me to end the call. I have paid for the services but I am not using it which is so unfair. Please attend to this matter immediately.

Mweb's replyOfficial

04 Mar 2026, 12:45

HI Sanelisiwe. Thank you for reaching out and sharing your experience. We completely understand how important it is to have a working service, and we aim to provide all our clients with the level of service and experience they deserve.

Your case has been escalated to the Billing Team, who are actively looking into your account to determine if there were any billing or system-related issues. They will also action reinstatement immediately if required and provide feedback, ensuring your service is restored without further delay.

Thank you for bringing this to our attention and allowing us the opportunity to assist.

Mweb's reply04 Mar 2026, 12:45

Official

HI Sanelisiwe. Thank you for reaching out and sharing your experience. We completely understand how important it is to have a working service, and we aim to provide all our clients with the level of service and experience they deserve.

Your case has been escalated to the Billing Team, who are actively looking into your account to determine if there were any billing or system-related issues. They will also action reinstatement immediately if required and provide feedback, ensuring your service is restored without further delay.

Thank you for bringing this to our attention and allowing us the opportunity to assist.

SR

Sanelisiwe R's updateReviewer Update

05 Mar 2026, 09:18

I am beyond frustrated at this point. No contact from the billing department. Can someone tell me what is going on. I am forced to stay with Mweb because of the area restrictions so please can I get reconnected asap.

SR

Sanelisiwe R's update05 Mar 2026, 09:18

Reviewer Update

I am beyond frustrated at this point. No contact from the billing department. Can someone tell me what is going on. I am forced to stay with Mweb because of the area restrictions so please can I get reconnected asap.

Mweb's replyOfficial

05 Mar 2026, 10:21

Hi Sanelisiwe. We understand how frustrating it is to be disconnected and waiting for updates, especially when you rely on your connection daily. Your concern is important, and we want to ensure this is addressed without further delay.We’ve escalated your case to our Billing Team to urgently follow up on your account. They will provide you with feedback by email as soon as your account has been reconnected, so you’re fully informed of the progress.We appreciate your patience and are committed to getting your service restored as quickly as possible. T^

Mweb's reply05 Mar 2026, 10:21

Official

Hi Sanelisiwe. We understand how frustrating it is to be disconnected and waiting for updates, especially when you rely on your connection daily. Your concern is important, and we want to ensure this is addressed without further delay.We’ve escalated your case to our Billing Team to urgently follow up on your account. They will provide you with feedback by email as soon as your account has been reconnected, so you’re fully informed of the progress.We appreciate your patience and are committed to getting your service restored as quickly as possible. T^

Annoyed customer