Angry customer

Mweb doesn't care about customers this is a second complain but its seems like they are enjoying seeing thier name on "Hello peter" On the 8th of this month i made a payment of R283 so that i can be able to order the simcard as they told i did that.kept on phoning them and they were telling me that the money did reflect on their side of which i understand that. I managed to order the simcard and the sweet lady by the Ntombi was helping me she even offer me a router and said im gonna have to pay the delivery fee of R250 that was last week Wednesday and she said because you have money in your account we will deduct R250 and deliver your simcard and router,ok fine.. Since Monday I've been doing follow-up rude people and robots are saying lot of things without listening on what im saying there's no solution or way forward the only thing that they care about is a survey nonsense.

Now the order is on hold they are telling me about upfront fees...

Like really now??? Now one told me about that i should have paid that money same day where am i going to get that money now???

And now the amount went up to R857 like really??? Why Mweb?

The router you said it's free i don't have to worry about it...come on guy..

I want my delivery not latter then today.