ANGRY

I apied for Fibre connection at the beginning of February 2025 when moving into a new apartment. Mweb deducted R249 from my bank account. When completing the application form, it was stated that installation was included with no extra cost. They sent a router via courier, however the router is not compatible with the "Fibre box" in my apartment. I have phoned over 12 times, each time being put on hold over 5 minutes... then cut off. I have emailed numerous times including photos of the box on the wall, as well as chatting on the app. I am still not connected, however they continue sending messages saying ' Congratulations you are now connected"... i am paying but can't even cancel so that the line van be freed for another service provider. HELP