E
Elane
1 reviews | Active since Apr 2026
06 Apr 2026, 10:18
Anelisa provided great support and was able to resolve my issue
Anelisa provided great support and was able to resolve my issue. This is after i was struggling for 2 hours with 2 other agents. Would always use her to resolve future issues
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Replies (1)
Mweb's replyOfficial
07 Apr 2026, 09:11Hello Elane,
We're really glad to hear that Anelisa was able to step in and resolve your issue, especially after you spent two hours struggling with other agents. That kind of frustration is completely understandable, and having someone who listens and gets things done makes all the difference. It's great to know she turned things around for you.
We'll make sure your feedback is shared with Anelisa and our Service Quality Team to recognise her support and continue improving the consistency of our service.
If you ever need assistance again, you're welcome to send us a direct message on Hello Peter with your account details, and we'll do our best to make sure you're looked after properly.
Kind regards,
Mweb Team
We're really glad to hear that Anelisa was able to step in and resolve your issue, especially after you spent two hours struggling with other agents. That kind of frustration is completely understandable, and having someone who listens and gets things done makes all the difference. It's great to know she turned things around for you.
We'll make sure your feedback is shared with Anelisa and our Service Quality Team to recognise her support and continue improving the consistency of our service.
If you ever need assistance again, you're welcome to send us a direct message on Hello Peter with your account details, and we'll do our best to make sure you're looked after properly.
Kind regards,
Mweb Team
Mweb's reply07 Apr 2026, 09:11
Official
Hello Elane,
We're really glad to hear that Anelisa was able to step in and resolve your issue, especially after you spent two hours struggling with other agents. That kind of frustration is completely understandable, and having someone who listens and gets things done makes all the difference. It's great to know she turned things around for you.
We'll make sure your feedback is shared with Anelisa and our Service Quality Team to recognise her support and continue improving the consistency of our service.
If you ever need assistance again, you're welcome to send us a direct message on Hello Peter with your account details, and we'll do our best to make sure you're looked after properly.
Kind regards,
Mweb Team
We're really glad to hear that Anelisa was able to step in and resolve your issue, especially after you spent two hours struggling with other agents. That kind of frustration is completely understandable, and having someone who listens and gets things done makes all the difference. It's great to know she turned things around for you.
We'll make sure your feedback is shared with Anelisa and our Service Quality Team to recognise her support and continue improving the consistency of our service.
If you ever need assistance again, you're welcome to send us a direct message on Hello Peter with your account details, and we'll do our best to make sure you're looked after properly.
Kind regards,
Mweb Team