And they wonder why I am leaving them

Below email, names removed, was sent on Friday and I am still waiting for the shortly to be provided feedback<br> <br> Good day Mr X<br> <br> We are sorry to hear of your intention to cancel your MWEB subscription.<br> <br> However, I understand that this is important to you.<br> <br> <br> <br> Please note the cancellations are dealt with by our Cancellations Team. For this reason, I have sent your request to them for assistance.<br> <br> <br> <br> Reference number: ***<br> <br> <br> <br> Feedback will be provided shortly.<br> <br> <br> <br> Should you require any further assistance regarding billing on your account, please do not hesitate to e-mail us.<br> <br> <br> <br> Alternatively you are welcome to contact our Client Service Department and chat to any of our friendly consultants.<br> <br> <br> <br> Kind regards<br> <br> *** ***X<br> <br> MWEB Billing and Client Services<br> <br> Tel: +27 87 <br> <br> Fax: +***6<br> <br> E-mail: [Email Removed]