LM
Lindiwe M
1 reviews | Active since Jan 2026
12 May 2026, 09:25
****** AND POOR SERVICE
Poor service, poor connection almost all day. I spend most of my time using Mobile Data than using their Wireless router, now when I want to cancel I am told to bring back the router in Centurion at Nology, which will cost me R400 to do that. I will never recommend this to anyone at all
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Replies (3)0
Replies (3)
Mweb's replyOfficial
12 May 2026, 09:37Hi Lindiwe, we understand your frustration with the poor connection and having to rely on mobile data instead of the service you’re paying for, especially when you’re now considering cancellation. That’s not the experience we want you to have. Before you proceed with cancelling, we’d like to give the technical team a chance to properly review and stabilise your connection. The type of intermittent performance you’re experiencing is often fixable once the root cause is identified, and the goal would be to get you to a consistent, usable service throughout the day. If you’re open to it, we’ll prioritise a technical review so you can get clear feedback and a proper resolution attempt before making your final decision. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply12 May 2026, 09:37
Official
Hi Lindiwe, we understand your frustration with the poor connection and having to rely on mobile data instead of the service you’re paying for, especially when you’re now considering cancellation. That’s not the experience we want you to have. Before you proceed with cancelling, we’d like to give the technical team a chance to properly review and stabilise your connection. The type of intermittent performance you’re experiencing is often fixable once the root cause is identified, and the goal would be to get you to a consistent, usable service throughout the day. If you’re open to it, we’ll prioritise a technical review so you can get clear feedback and a proper resolution attempt before making your final decision. Kind regards,
The Mweb Team
The Mweb Team
LM
Lindiwe M's updateReviewer Update
12 May 2026, 11:03I was contacted, the technician guy told me that it might be an issue with the tower, since it happens everyday almost all the time and then went on to cancel without offering a better solution, an upgrade won't make the situation better. I cannot apply for fibre, I do not have coverage
LM
Lindiwe M's update12 May 2026, 11:03
Reviewer Update
I was contacted, the technician guy told me that it might be an issue with the tower, since it happens everyday almost all the time and then went on to cancel without offering a better solution, an upgrade won't make the situation better. I cannot apply for fibre, I do not have coverage
Mweb's replyOfficial
12 May 2026, 11:15Hi Linidwe, we understand your frustration, especially with the connection issues happening repeatedly and no fibre coverage available in your area. That kind of instability can be very disruptive when you’re relying on the service daily. From what you’ve described, the technician’s assessment points to a possible tower/network coverage issue rather than something that can be fully resolved through an upgrade, which is understandably disappointing. We respect your decision to proceed with cancellation and will ensure the feedback regarding the service experience and handling is recorded for review. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply12 May 2026, 11:15
Official
Hi Linidwe, we understand your frustration, especially with the connection issues happening repeatedly and no fibre coverage available in your area. That kind of instability can be very disruptive when you’re relying on the service daily. From what you’ve described, the technician’s assessment points to a possible tower/network coverage issue rather than something that can be fully resolved through an upgrade, which is understandably disappointing. We respect your decision to proceed with cancellation and will ensure the feedback regarding the service experience and handling is recorded for review. Kind regards,
The Mweb Team
The Mweb Team