"Amazing Service"

Hi Everyone Here is a few highlighting points on the incompetence of Mweb and their “Amazing “services . 1) They forced the change from Ignite with no contact details 2) It Seems that the Mweb directors are afraid of the public (Clients) as they are hiding their contact details. Not even an email address is available for any of the Sales- or Marketing Directors. 3) The Mweb sandbox opens at 7AM till 8PM

4) No Business support outside of the sandbox playtime. 5) Turnaround time of 6 days to get a query resolved witch is totally unacceptable. 6) No inclination that a business needs to have 24 hour support. If you are at home on YouTube it is no big deal if the line is down. 7) Like any bully being unable to deal with clients they hide behind identifying the caller to be able to log a call ( for which they might charge you R200 to fix the line, but they charge me R30,000 per month on a service that even children won't understand.) 8) Please let all businesses know that to deal with Mweb will ensure the failure of any business that requires an internet presence. I would like to thank MTN for their quick response . I reported a faulty line to MTN on Wednesday. The call was answered professionally , they asked me for our line reference, logged into the system and fixed the problem. Within 5 minutes the line was restored and I have received an confirmation call. OH! and remember to send all the Mweb call center geniuses a sweet to thank them for excellent service , the price giving is on its way to ensure that everyone is rewarded for knowing nothing.