JL
Juan L
1 reviews | Active since Apr 2012
30 Jul 2015, 15:03
Amateur customer service
I recently got FTTH home from MWEB, everything was installed on time without any issues.<br> <br> A week or 2 after the installation, I requested speed upgrade as my connection speed wasn't sufficient to stream sports in HD (as you advertised)<br> <br> I was advised the upgrade could take up to 10 working days which I was fine with.<br> <br> It's now day 11 or 12 and still no feedback from MWEB.<br> <br> I've called them at least 5-6 times since requesting the upgrade just to follow up and every time the agent I speak to tells me \theirs's no update on the system
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Mweb's replyOfficial
30 Jul 2015, 16:17Hello JuanCD16v,
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our customer service consultant, this matter has now been addressed.
We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our customer service consultant, this matter has now been addressed.
We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.
Kind regards
MWEB Client Services
Mweb's reply30 Jul 2015, 16:17
Official
Hello JuanCD16v,
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our customer service consultant, this matter has now been addressed.
We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our customer service consultant, this matter has now been addressed.
We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.
Kind regards
MWEB Client Services