Almost a month and still no Internet connection

Hi I would like to notify mweb to cancel my application if I am not up and running in the next three days as I would prefer Neotel service instead. since I have app**** for the mweb contract no ADSL or internet connection I phoned Telkom numerous times and mweb who keeps on telling me the matter is escalated and will be sorted within 48 hours and that happened about 3 times now since I app**** yet nobody does any effort to come out to inspect the problem. its been almost a month since I logged the call for a technician to be dispatched and there were supposedly a few appointments booked so far but no technician came out. mweb calls that I got stipulated every time it will be resolved within 48 hours and nothing happens. I understand that Telkom is responsible for the delay but in the end I will be paying Mweb for the ADSL service and internet. please have this matter resolved by coming Friday or Please withdraw the application. thanks