DS
Dennis S
1 reviews | Active since Oct 2010
14 Mar 2015, 17:45
Almost 2 months and still no service!
It has been almost 2 months since I logged a call due to a bad ADSL line. This has been a pillar to post fiasco with it \being attended to"and \""escalated\"" while my service remains unreliable and slow. My 4 meg line use to run at about 3.4 meg and is now at 1.97 meg. Really? The last call I was told I am too far from the exchange! So my house mysteriously moved on it's own or maybe the line stretched. I have to reboot the modem at least daily. The amount of times the port has been recreated is nuts. <br> <br> Unacceptable for a service that used to sync reliably at 4096 and is now at about 2550 if I am lucky. I even replaced the modem at my cost as I was told \""the hardware is faulty\"". Come on guys"
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Replies (1)Mweb's replyOfficial
16 Mar 2015, 10:33Hello heretic,
Thank you for taking the time to bring this matter to our attention.
As per your discussion with our Customer service consultant, we will contact you in the morning to address your concerns as requested.
Our team will remain in touch with you until your query is resolved.
Kind regards
MWEB Client Services
Thank you for taking the time to bring this matter to our attention.
As per your discussion with our Customer service consultant, we will contact you in the morning to address your concerns as requested.
Our team will remain in touch with you until your query is resolved.
Kind regards
MWEB Client Services
Mweb's reply16 Mar 2015, 10:33
Official
Hello heretic,
Thank you for taking the time to bring this matter to our attention.
As per your discussion with our Customer service consultant, we will contact you in the morning to address your concerns as requested.
Our team will remain in touch with you until your query is resolved.
Kind regards
MWEB Client Services
Thank you for taking the time to bring this matter to our attention.
As per your discussion with our Customer service consultant, we will contact you in the morning to address your concerns as requested.
Our team will remain in touch with you until your query is resolved.
Kind regards
MWEB Client Services
