LB
Lizette B
1 reviews | Active since Mar 2018
01 Apr 2026, 13:31
Almost 2 hours holding for operator.... No help ... DON'T think website online chat works!
Sooooo frustrating.... housemate set up our internet with MWEB. 3 days no internet. I asked her to investigate. She tried phoning. After 40 minutes holding and airtime cut no joy. Then tried the website online chat. What a joke! No....I mean no response in hours! Then just drop your attempt. All members in household contributed to airtime this morning. Waited 74 minutes. No answer and house mate was late for work trying to get assistance. This is ridiculous. How can we contact you AND get help. It's now 3 full days....no internet. We have to buy bundles elsewhere. We also spent enormous amount on airtime. NOT a free number This is unacceptable. !!!!!!!!!!!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
01 Apr 2026, 13:52Hello Lizette,
We completely understand how frustrating and disruptive this has been, especially after waiting multiple hours across calls and online chats, losing time and airtime, and still being without internet for three full days. Experiencing this level of delay when you just want to get online is understandably very stressful.
We will be sharing your feedback with our service quality team to review the issues with accessibility and responsiveness. To allow us to assist you directly and look into the matter as a priority, please send your email address, cellphone number, or Mweb account number via a direct message on Hello Peter.
Once we receive your details, we’ll review your account and guide you through the next steps to restore your connection.
Kind regards,
The Mweb Team
We completely understand how frustrating and disruptive this has been, especially after waiting multiple hours across calls and online chats, losing time and airtime, and still being without internet for three full days. Experiencing this level of delay when you just want to get online is understandably very stressful.
We will be sharing your feedback with our service quality team to review the issues with accessibility and responsiveness. To allow us to assist you directly and look into the matter as a priority, please send your email address, cellphone number, or Mweb account number via a direct message on Hello Peter.
Once we receive your details, we’ll review your account and guide you through the next steps to restore your connection.
Kind regards,
The Mweb Team
Mweb's reply01 Apr 2026, 13:52
Official
Hello Lizette,
We completely understand how frustrating and disruptive this has been, especially after waiting multiple hours across calls and online chats, losing time and airtime, and still being without internet for three full days. Experiencing this level of delay when you just want to get online is understandably very stressful.
We will be sharing your feedback with our service quality team to review the issues with accessibility and responsiveness. To allow us to assist you directly and look into the matter as a priority, please send your email address, cellphone number, or Mweb account number via a direct message on Hello Peter.
Once we receive your details, we’ll review your account and guide you through the next steps to restore your connection.
Kind regards,
The Mweb Team
We completely understand how frustrating and disruptive this has been, especially after waiting multiple hours across calls and online chats, losing time and airtime, and still being without internet for three full days. Experiencing this level of delay when you just want to get online is understandably very stressful.
We will be sharing your feedback with our service quality team to review the issues with accessibility and responsiveness. To allow us to assist you directly and look into the matter as a priority, please send your email address, cellphone number, or Mweb account number via a direct message on Hello Peter.
Once we receive your details, we’ll review your account and guide you through the next steps to restore your connection.
Kind regards,
The Mweb Team
Mweb's replyOfficial
01 Apr 2026, 15:05Thank you for your details. We see that our tech support team has managed to troubleshoot the connection and assist you earlier today. We can confirm that the issue has been logged with our faults department directly. You will receive live fault updates via SMS directly.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply01 Apr 2026, 15:05
Official
Thank you for your details. We see that our tech support team has managed to troubleshoot the connection and assist you earlier today. We can confirm that the issue has been logged with our faults department directly. You will receive live fault updates via SMS directly.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team