Albert

I'm renting an ADSL line form WEB who is supposed to pay rental to Telkom. My account is up to date. The line is suspended by Telkom due to payment arrears due by MWEB. The internet service is down from Tue morning. The fault was reported to MWEB, followed up on Wed, Thu and again today. No one seems to be able to resolve the issue, not the Tech, sales or billing departments, I'm rerouted from one department to another. I've asked to escalate the issue as it's now 4 days and the reply from the MWEB agents is that it's already escalated. Asking for a manager, not available. Asking for the CEO's name and contact details, none, seems that the staff does not even know who the CEO is. I'm at a dead-end street. This poor service and *****ulent behavior from MWEB are not acceptable.