EG
Ernest G
1 reviews | Active since Jul 2016
29 Aug 2026, 10:59
Agent was very helpful but the waiting time was more than 35mins
Agent was very helpful but the waiting time was more than 35mins. I also tried downloading the app and it said "its not available in this country".
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Replies (1)
Mweb's replyOfficial
31 Aug 2026, 10:22Hi Ernest,
Thank you for sharing your feedback. We’re pleased to hear that our agent was helpful and able to assist you once you got through. We also understand that waiting more than 35 minutes can be frustrating, and we appreciate your patience.We also note your difficulty downloading the Mweb app due to the country availability message. For guidance on getting started with the app, you can visit Getting Started with the Mweb App (Latest App version: 2.1.14).Kind regards,
The Mweb Team
Thank you for sharing your feedback. We’re pleased to hear that our agent was helpful and able to assist you once you got through. We also understand that waiting more than 35 minutes can be frustrating, and we appreciate your patience.We also note your difficulty downloading the Mweb app due to the country availability message. For guidance on getting started with the app, you can visit Getting Started with the Mweb App (Latest App version: 2.1.14).Kind regards,
The Mweb Team
Mweb's reply31 Aug 2026, 10:22
Official
Hi Ernest,
Thank you for sharing your feedback. We’re pleased to hear that our agent was helpful and able to assist you once you got through. We also understand that waiting more than 35 minutes can be frustrating, and we appreciate your patience.We also note your difficulty downloading the Mweb app due to the country availability message. For guidance on getting started with the app, you can visit Getting Started with the Mweb App (Latest App version: 2.1.14).Kind regards,
The Mweb Team
Thank you for sharing your feedback. We’re pleased to hear that our agent was helpful and able to assist you once you got through. We also understand that waiting more than 35 minutes can be frustrating, and we appreciate your patience.We also note your difficulty downloading the Mweb app due to the country availability message. For guidance on getting started with the app, you can visit Getting Started with the Mweb App (Latest App version: 2.1.14).Kind regards,
The Mweb Team